How Eagle Eye Achieved 4X Faster Employee Onboarding

About Eagle Eye

Eagle Eye offers a loyalty and promotions omnichannel SaaS platform that enable companies to connect all aspects of the customer journey in real time.

This client case is based on an interview with Josh Seddon, Head of Account Management, EMEA, at Eagle Eye. Josh leads a team of account managers and is responsible for Eagle Eye’s key and strategic accounts in EMEA.

Sector

Computer Software

Website

www.eagleeye.com

Solutions used

ARPEDIO Account Management & Relationship Mapping

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The Challenges

Eagle Eye faced challenges with low adoption, duplicate work, neglected tasks, and critical information scattered all over the place – all due to tools and data that lived outside their CRM. This made it difficult to see and prove the value of their account planning efforts.

Therefore, Eagle Eye sought a 100% integrated relationship mapping and account management solution to consolidate all of their sales tools in one place.

The Solutions

After carefully researching the market, Eagle Eye decided to trust ARPEDIO with their challenges, and has–for now–implemented ARPEDIO’s Relationship Mapping & Org Chart software for full stakeholder visibility along with the Account Management software for successfully managing all aspects of their key and strategic accounts.

The Results

As a result of implementing ARPEDIO’s Account-Based Selling platform, Eagle Eye is now managing–and storing–all their account and stakeholder activities directly in Salesforce, enabling Eagle Eye to reap additional benefits such as:

Tailor-made and dynamic account plans to maximize customer potential
Strategic goal setting directly in Salesforce to keep end goals in mind and proactively steer the customer journey
Coaching capabilities that suggest next best actions
Comprehensive relationship mapping that uncovers and reduces risk in final negotiations
4X faster employee onboarding with critical stakeholder and account information stored directly in Salesforce

All in all, ARPEDIO is equipping Eagle Eye to work much more strategically with their accounts by providing sales best practices and allowing them to easily identify and assess stakeholders, as well as spot pain points in key accounts long before deals are sidetracked.

Agree or strongly agree that ARPEDIO is helping Eagle Eye work more strategically with accounts

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*From Eagle Eye User Survey