Siemens account teams used to build every relationship map by hand, at 10 to 20 hours a map. With ARPEDIO and Agentforce, the maps now build themselves inside Siemens' Salesforce Account Plans, for more than 40,000 users.
Buying decisions at industrial companies involve 15 to 20+ people, and a single Siemens account team may manage dozens of stakeholders on the customer side. Every relationship map was built by hand, at 10 to 20 hours each, from contact data scattered across tools.
ARPEDIO's AI Agents have built more than 6,500 org charts spanning more than 60,000 contacts inside Siemens' Salesforce Account Plans, reducing manual data entry by about 90%. Deployment grew from 12,000+ users at go-live in January 2026 to more than 40,000.
Before ARPEDIO, Siemens' sales teams built every relationship map by hand. A single map took 10 to 20 hours, time that came out of selling. Contact and account information lived in different tools, so no one had the full view of an account. Sellers skipped the admin work, and the maps went stale soon after they were drawn.
Siemens Digital Industries added one more requirement: its own custom contact roles, which the standard Salesforce org chart tool couldn't support. Siemens needed a faster, unified way to build and maintain accurate relationship maps directly inside Salesforce.
ARPEDIO runs inside Siemens' Salesforce Account Plans, so the relationship map sits next to the account and opportunity data, and the data stays inside Siemens' Salesforce environment. ARPEDIO's AI Agents, built on Agentforce, build each account's org chart and relationship map automatically. Reps start from a ready-made, detailed org chart, not an empty one.
To date, the agents have produced more than 6,500 organization charts spanning more than 60,000 contacts. They keep contact and account data current, reducing manual data entry by about 90%, and they flag who's missing from the map.
ARPEDIO went live at Siemens with more than 12,000 users in January 2026. Under a Siemens AG framework extension signed in May 2026, more than 40,000 users are live today.
Salesforce published the full story on AgentExchange: How Siemens Automates Relationship Mapping at Scale with ARPEDIO + Agentforce.
"AI does not replace human relationships. It enables smarter relationship management at scale."
Siemens account teams now work from a shared, real-time view of every buying committee. As more sellers use the platform, data quality improves, and the agents' suggestions get sharper with it.
The seller still leads the relationship. The agents clear the manual work out of the way, so the time goes to the customer.
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